Frequently Asked Questions
Why Choose Us?
Wild Sage is a unique, locally owned and operated cleaning service. We want to get to know our clients and provide services to meet your individual needs. We also are committed to keeping your family safe and healthy by only using EPA-certified green products in order to reduce toxins in your home while improving the air quality. Our goal is to provide you with reliable, top-notch and health conscious services that are guaranteed to exceed your expectations.
Is your company insured?
We are fully licensed, bonded & insured to give you peace of mind when you hire us. We carry insurance for our employees and for the work that we do in your home and require all employees to pass a background check prior to hiring. Furthermore, we guarantee our services, so make sure to let us know if there are any issues and we will be sure to address the problem.
Why Choose Us?
Wild Sage is a unique, locally owned and operated cleaning service. We want to get to know our clients and provide services to meet your individual needs. We also are committed to keeping your family safe and healthy by only using EPA-certified green products in order to reduce toxins in your home while improving the air quality. Our goal is to provide you with reliable, top-notch and health conscious services that are guaranteed to exceed your expectations.
Do I have to be home while you are cleaning?
There is no need for you to be home while we are cleaning. This allows you to enjoy your free time, while we provide you with a spotless house to come home to. We simply ask that you leave a key and provide us with any codes we may need. We will be sure to let you know when we arrive and when we are finished. Of course if you’re more comfortable being home during our service that is perfectly fine too!
What should I do before you arrive?
We ask that you have all clutter picked up prior to our arrival. This prevents us from having to move any important items or valuables, as well as allowing us better access to the surfaces we are there to clean. Basically, we request that items (clothes, shoes, toys, etc.) are picked up from the floors we will be cleaning and items not normally on countertops and tables are put away (dishes, mail, personal items, etc.). Please be sure to have all dishes done in order for us to clean the kitchen sink. Our policy is to clean around any items left out, which is to prevent any damage to or misplacement of your things. We appreciate you doing your part prior to our arrival so we can give you the best quality cleaning that you deserve!
Is your company insured?
We are fully licensed, bonded & insured to give you peace of mind when you hire us. We carry insurance for our employees and for the work that we do in your home and require all employees to pass a background check prior to hiring. Furthermore, we guarantee our services, so make sure to let us know if there are any issues and we will be sure to address the problem.
What if I need to cancel or reschedule?
No problem, just give us a call at (423) 521-1902 and we will get you taken care of. Being a small company, we do require at least 24 hours notice so we are able to coordinate our scheduling needs as well. There will be a $45 charge for no notice or if we arrive for a job and there is no key. If you are sick the day of your appointment please call us by 8am, we would prefer to reschedule if someone in your household is contagious. We completely understand that life happens and will do our best to accommodate you, whatever the situation may be.
Do I need to provide cleaning products or equipment ?
Nope! We bring all of our own equipment, cleaning cloths and eco-friendly products so you don’t need to worry about anything. Of course if you have any specific products or equipment that you would prefer us to use we absolutely can. Just let us know during our initial consultation, or call us prior to our arrival, so we be sure to be familiar with the tools or products you’re providing.
What about pets?
Pets are a part of the family so rest assured that we will tailor our cleaning service to your pet needs, as well as ensure your pets comfort during our visit. We love animals, but do recommend that while we are in your home you keep your pet somewhere that they will be content — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Please don’t hesitate to let us know if there’s anything important we should be aware of to ensure your pet’s safety and happiness.
What if I’m not satisfied with my service?
Please be sure to let us know if there is something you aren’t happy with after our service. We offer a satisfaction guarantee and will be happy to come back and take care of whatever the problem may be.
How do I pay?
Payment is due at the time of service. We accept a variety of payment forms, so choose whatever is most convenient for you! As we are a small business, we always prefer check or cash in order to reduce our credit processing fees. But don’t worry if this isn’t best for you, we are happy to accept all major credit cards and even PayPal or Venmo! We will send you an invoice upon arrival to your home. If you will not be present during our service a check or cash can be left on the kitchen counter, with checks made out to WILD SAGE. If you choose to pay electronically just select the method of payment link included on the invoice and press submit.